Frequently Asked Questions
Everything you need to know about your gear and orders.
What is the standard shipping time for sports equipment?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, while oversized items like basketball hoops or gym sets may take 7-10 business days.
Can I return a product if it doesn't fit?
Yes, we offer a 30-day return policy on all apparel and footwear. Items must be in original condition with tags attached. Please note that customized jerseys are final sale.
Do you offer warranties on professional-grade gear?
All Wilson's equipment comes with a manufacturer's warranty. Specific durations vary by brand, but we generally cover defects in materials and workmanship for at least one year.
How do I track my delivery?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your package in real-time.
Do you offer team discounts for bulk orders?
Absolutely. Wilson's provides special pricing for schools, clubs, and professional organizations ordering in bulk. Please contact our sales team via the 'Team Orders' page for a quote.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.